Terms of use

1. Introduction

Welcome to KOCHI VIỆT NAM.

We are a Japanese Import-Export and Technology Development Limited Liability Company with our main headquarters located at 102 Nguyen Van Troi Street, Mo Lao Ward, Ha Dong District, Hanoi, Vietnam. We have established the e-commerce website kochi.vn and have officially registered with the Ministry of Industry and Trade of Vietnam.

By accessing our website, you agree to these terms and conditions. The website reserves the right to modify, amend, add, or remove any part of these Terms of Use at any time. Such changes are effective immediately upon posting on the website without prior notice. By continuing to use the website after the publication of any changes to these Terms, you accept those changes.

Please regularly check for updates to stay informed about any changes we make.

2. Website Usage Guidelines

When accessing our website, customers must ensure that they are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. Customers must also have the legal capacity to engage in buying and selling transactions in accordance with the applicable laws of Vietnam.

We may provide an account for customers to use for shopping on the kochi.vn website within the framework of the stated Terms and Conditions of use.

Customers will be required to register an account with accurate personal information and update it if any changes occur. Each user is responsible for their password, account, and activities on the website. Furthermore, customers must notify us immediately if their account is accessed without authorization. We shall not be liable for any direct or indirect damages or losses arising from customer non-compliance.

It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third party without our written permission. Any violation of these terms may result in the immediate termination of the customer’s account without prior notice.

During the registration process, customers agree to receive promotional emails from the website. If customers no longer wish to receive emails, they can opt-out by clicking on the unsubscribe link provided at the bottom of any promotional email.

3. Customer Feedback

All website content and customer feedback are our property. If we discover any fraudulent information, we reserve the right to immediately terminate the customer’s account or take other measures as prescribed by Vietnamese law.

4. Acceptance of Orders and Pricing

We reserve the right to refuse or cancel an order for any reason related to technical errors or system malfunctions at any time. We may request additional phone numbers and addresses before accepting an order.

We commit to providing the most accurate price information to consumers. However, errors may occur, such as incorrect product prices displayed on the website or pricing mistakes. In such cases, we will contact and provide instructions or cancel the order for the customer accordingly. We also reserve the right to refuse or cancel any order, whether it has been confirmed or payment has been made.

5. Changes or Cancellations of Transactions on KOCHI.VN:

In any case, customers have the right to terminate a transaction if they have taken the following measures:

Notify kochi.vn of the transaction cancellation through the hotline 0246.291.8086. Return the received goods unused and without deriving any benefit from them (in accordance with the “return policy”).

6. Resolution of Consequences Arising from Incorrect Information Entry on kochi.vn

Customers are responsible for providing complete and accurate information when engaging in transactions on kochi.vn. In the event that customers enter incorrect information on the e-commerce website kochi.vn, Kochi Vietnam reserves the right to refuse the transaction. Furthermore, in any case, customers have the unilateral right to terminate the transaction if they have taken the following measures:

Notify Kochi Vietnam through the hotline 0246.291.8086. Return the received goods unused and without deriving any benefit from them. In the event of information errors arising from Kochi Vietnam, which the company can prove to be a system error or from a third party (such as incorrect product pricing, quantity, etc.), Kochi Vietnam will compensate the customer with a discount code for future purchases, with the value depending on each specific case. Kochi Vietnam also reserves the right not to proceed with erroneous transactions.

7. Trademarks and Copyrights

All intellectual property rights (registered or unregistered), information content, designs, text, graphics, software, images, videos, music, sounds, software compilations, source code, and fundamental software are our property. The entire content of the website is protected by Vietnam’s copyright laws and international conventions. All rights reserved.

8. Legal Rights

The terms, conditions, and content of this website are governed by Vietnamese law, and any disputes arising from unauthorized use of this website will be resolved by the competent courts in Vietnam.

9. Privacy Regulations

Our website values the security of information and employs the best measures to protect customer information and order placement. Customer information during the ordering process will be encrypted to ensure safety. Once customers complete the ordering process, they will exit the secure mode.

Customers are prohibited from using any programs, tools, or methods to interfere with the system or alter the data structure. The website also strictly prohibits the dissemination, propagation, or encouragement of any activities that aim to interfere with, disrupt, or breach the system’s data. Individuals or organizations violating these regulations will have their rights revoked and may be prosecuted if necessary.

All transactional information will be protected according to the company’s “privacy policy,” except when required by law enforcement agencies.

10. Safe and Convenient Payment at kochi.vn

Buyers can refer to the following payment methods and choose the appropriate method:

Option 1: Direct payment (Buyers receive the goods and make payment at kochi.vn’s address):

Step 1: Buyers gather information about the advertised products or services. Step 2: Buyers visit kochi.vn’s sales address. Step 3: Buyers make payment and receive the goods.

Option 2: Cash on delivery

Step 1: Buyers gather information about the advertised products or services. Step 2: Buyers confirm the order (via phone, message, email). Step 3: Sellers confirm the buyer’s information and request a deposit payment if the delivery address is not in the list of central districts of Hanoi and Ho Chi Minh City. Step 4: Sellers deliver the goods. Step 5: Buyers receive the goods and make a 100% payment or pay the remaining balance if the delivery address is not in the list of central districts of Hanoi and Ho Chi Minh City.

Option 3: Bank transfer

Step 1: Buyers gather information about the advertised products or services. Step 2: Buyers confirm the order (via phone, message, email). Step 3: Sellers confirm the buyer’s information. Step 4: Buyers make payment by bank transfer. Step 5: Sellers deliver the goods. Step 6: Buyers receive the goods.

For buyers from kochi.vn, they must comply with the company’s “payment methods.”

11. Dispute Resolution

Any disputes, complaints, or conflicts arising from or related to transactions at kochi.vn or these Terms and Conditions will be resolved through negotiation, mediation, arbitration, and/or court proceedings in accordance with current laws.

12. Laws and Jurisdiction in Vietnamese Territory

All these Terms and Conditions and the Agreement (and any non-contractual obligations or related matters) will be governed by and interpreted in accordance with Vietnamese law. If disputes arise from these Terms of Use, customers have the right to file complaints/lawsuits with the competent court in Vietnam for resolution.